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All Journal Business UHO: Jurnal Administrasi Bisnis PINISI Discretion Review
Rosnani Rosnani
Faculty of Mathematics and Natural Sciences, Syiah Kuala University
Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

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Journal : PINISI Discretion Review

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The Quality of The Public Service At the Civil Registry Service Office of Bima District Rosnani, Rosnani; Bahri, Syamsul; Juharni, Juharni
PINISI Discretion Review Volume 5, Issue 1, September 2021
Publisher : Universitas Negeri Makassar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.26858/pdr.v5i1.23195

Abstract

This study aims to examine, analyze and interpret: The implementation of public services at the Department of Population and Civil Registration in Bima Regency. Because if you look at the current phenomenon, there are still many complaints from the community, such as lack of human resources, lack of socialization, limited facilities. This research is descriptive analysis using a qualitative approach, the data obtained from a number of informants. The results of the study indicate that the services provided by the Population and Civil Registration Office of Bima Regency are effective, timely and systematic. by online. Through innovation and sufficient work ethic, innovations are created such as: servant services to the people's porch for the issuance of population cards and civil registration that are fast, free, free of charge with mobile service cars to support technology-based services in improving quality performance. The conclusion of the researcher, 1) The implementation of services organized by the Department of Population and Civil Registration of Bima Regency provides public services in accordance with the needs of the community. in document-making services 2) Improving the quality of public service performance carried out by the Department of Population and Civil Registration of Bima Regency with regulations that bind the necessity that the quality of public service performance will be achieved optimally.
Co-Authors Juharni, Juharni Syamsul Bahri